Three doors in. Pick the one that fits.

That rule oversizes by 30–50% in most Treasure Valley homes. Oversized equipment short-cycles, doesn't dehumidify properly, and dies 3–5 years sooner than properly sized equipment. Manual J takes us 45 minutes during the consult. Your install lasts a decade longer for the trouble. The System Sizing tool on this site runs a Manual J approximation in 3 minutes — try it before the consult so we have something to compare against in person.

A standard ducted heat pump replacement is one day, 7–9 hours of on-site work, two techs. Ductless mini-split adds half a day per indoor head (lineset routing, condensate drain, electrical). New construction or a system that's adding ductwork where there wasn't any before runs 2–3 days. We schedule a 2-hour pre-install walkthrough on the morning before to confirm electrical, refrigerant route, and condensate path.

SEER2 is the rating that took effect 2023-01 — same fundamental measurement (cooling output per watt-hour, averaged across a season) but with revised test conditions that simulate higher static pressure (more realistic ductwork). A SEER2 number runs about 4.5% lower than the equivalent SEER. Federal minimum in the Northern region (which includes Idaho) is currently 14.0 SEER2 — roughly equivalent to 14.7 SEER under the old standard. When you compare new equipment to your existing system, make sure you're comparing the same metric.

We cover 9 ZIPs across Meridian, Boise, Eagle, Star, Kuna, Nampa, and Caldwell. Response time is 90 minutes for Meridian / Boise / Eagle, 90–120 for Star / Kuna, and 120 for Nampa / Caldwell. The Service Area page lists every ZIP we cover. If you're outside the 9 we'll tell you up front rather than charge a trip fee for a job we can't get to fast.

Yes — we run 24/7 dispatch from a real on-call rotation, two techs always on. Emergency calls are no-cooling-when-it's-95°F, no-heat-when-it's-15°F, refrigerant leak, gas-side concerns, or anything that smells like burning electrical. After-hours dispatch is +$95 over standard repair pricing; we tell you that before the truck rolls. If it's not an emergency we'll book you for the next morning rather than charge the after-hours rate.

We don't finance directly — but we partner with two local lenders (Mountain America Credit Union and Pioneer FCU) plus the manufacturer programs (Trane Financing, Mitsubishi Diamond Preferred). Typical install financing is 60–84 months at 6.99–9.99% APR depending on credit. We pull the actual rate during quoting so the monthly number on your quote is the rate you'd actually pay, not a teaser.

Trane and Carrier on the central side; Mitsubishi for ductless mini-splits and heat pumps; Honeywell for thermostats and IAQ. We're a NATE-certified shop and a Mitsubishi Diamond Contractor, which means we get factory-extended warranties (12-year parts, 12-year compressor on registered Mitsubishi units vs. 7-year standard). We don't do off-brand or import equipment — too hard to source parts in 5–8 years.

Two techs on-call 24/7 dispatched from our shop at 3693 E Longwing Ln in Meridian. Drive times are bounded by the geography — Meridian / Boise / Eagle are within 25 minutes of the shop, Star / Kuna are 35–45, Nampa / Caldwell are 45–60. The 90-minute SLA is the door-to-door wall-clock target, not the dispatch promise; if we're going to miss it we call you within 15 minutes of the original quote so you can decide whether to wait or escalate.

Heat pumps run a defrost cycle every 30–90 minutes in cold weather — the outdoor coil briefly reverses to clear frost. During defrost, indoor air goes cool for 5–8 minutes, then warm air resumes. That's normal. What's not normal: ice that doesn't clear after one defrost cycle, ice covering the entire coil, or the unit running for 30+ minutes without a defrost. Those point at a failed defrost board, stuck reversing valve, or low refrigerant — schedule a tech, don't try to chip ice off.

Light commercial only — single-tenant offices, small retail, restaurants under 5,000 sqft. Anything larger (multi-tenant, industrial, full RTU work) we refer to specialists; we'd rather not be the second-best option on a job. The reason is staffing: our two-tech rotation is sized for residential response times. Taking on a downtown office's chiller would compromise the 90-minute SLA on the residential side, and that's the operating promise we want to keep.